Returns & Refund Policy

For health and hygiene reasons, opened or used intimate care and personal-care products cannot be returned or exchanged unless they arrived damaged or incorrect.

Please check your order on delivery. If anything is damaged, incorrect or missing, message us on WhatsApp (08145188291) within 48 hours of delivery with your order reference and clear photos.

We will arrange a replacement or refund once the issue is confirmed.

Approved refunds are made to the same account used for payment, typically within 5–7 working days after confirmation.

You can cancel an order on WhatsApp at any time before it is dispatched.

Contact us on WhatsApp at 08145188291. We're happy to help.